AI adoption should not require an exception to your security policy
AI access needs more than a valid employee sign-in. Why tool-call authorization, scoped AI connections and an attributable audit trail belong outside the model.
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FROM HOLIDAY
Articles and updates.
Ideas, observations and practical guidance from Holiday.
8 posts.
The first digital employee should chase documents, not customers
The safest first job for a digital employee is narrow, repetitive and internal. Here is how to pick it, what to leave for later, and the trust setup that makes it safe.
Does your AI tool keep your data in Australia? Questions worth asking
Data residency is a governance question for Australian businesses using AI. What APP 8 expects, what residency really covers, and the questions to ask any AI vendor.
Before staff connect AI to customer records
A practical Australian checklist for tracing personal information, checking provider settings and testing staff access before connecting AI to customer records.
What Holiday's internal efficiency study tests
Holiday's internal study compares retrieval architectures. Evaluate tokens, calls and answer quality together, and keep benchmark limits clear.
Connect the context before the workflow
Connect related business records before adding AI workflows, with clear permissions and freshness requirements.
Give AI a job, then define its authority
Give AI a defined job, separate access from authority, and set permission boundaries before expanding its responsibilities.
10 ways to control AI costs
Measure the full cost of useful AI work, then reduce avoidable context, calls and retries while keeping answer quality in view.